Enrolment Policies

Please carefully read through the following lesson policies. Enrolling with us means you understand and agree to the terms outlined below. These policies are followed strictly to ensure a fair, respectful, and consistent learning experience for all our students and families.

a) Payment Confirmation

After making a payment, students must WhatsApp the payment screenshot to +91 87545 35730 along with:

• Student's full name

• Instrument of study

b) Receipt Issuance

A digital receipt will be sent via WhatsApp or email within one to two weeks as confirmation of payment.

c) Fee Exclusions

As music exams are optional, our lesson fees do not include:

• Exam books or theory course materials

• Exam registration fees

• Certificate shipping costs

a) Lesson Options

• Students may take up to two lessons per week.

• Available lesson durations:

  • 30 minutes – for beginners to Grade 2 only

  • 45 minutes

  • 60 minutes

b) Trial Lessons

• New students may opt for up to two 30-minute trial lessons.

• Trial lessons are prepaid:

  • ₹575 per 30 minutes (students based in India)

  • ₹875 per 30 minutes (students outside India)

• A trial lesson booking is considered confirmed only after the student has completed and submitted the trial lesson booking form and paid the trial lesson fee.

c) Enrolment & Fee Payment

• Enrolment is confirmed only upon submission of the enrolment form and payment of fees for 8 classes.

• Students may also opt for a quarterly plan (24 classes paid upfront).

1. Lesson Structure & Enrolment

2. Payment Process

3. Attendance & Make-Up Policy

a) Make-Up Lesson Eligibility

To qualify for a make-up lesson, please notify us:

• At least 4 hours in advance (students in India)

• At least 6 hours in advance (students outside India)

b) If Rescheduling Isn’t Possible

If no mutually suitable time is available, eligible make-up lessons will be conducted shortly after the fee validity period ends, at the student's usual lesson slot.

c) Delays/Absences Not Eligible for Make-Up

No make-up sessions or compensation will be provided for the following situations attributable to the student:

• Late arrivals

• Absences without prior notice

• Last-minute cancellations (outside the required notice period)

• Delays or cancellations from power outages or unstable internet on the student’s side. 

The teacher may, at their discretion, offer a one-time make-up lesson for unexpected power or internet disruptions. This is a goodwill gesture and does not establish an ongoing entitlement to future make-up lessons.

d) Teacher Cancellations

If a lesson is delayed or cancelled by the teacher, the missed lesson time will be fully made up.

e) Punctuality

Students are expected to be logged in and ready at their scheduled lesson time.

4. Parent & Student Responsibilities

a) Communication

• All important updates are shared via WhatsApp and/or Email.

• Parents/adult students are responsible for:

  • Staying informed about lesson reschedules, make-up lesson dates and times, exam schedules, events, and other timetable changes

  • Notifying the studio of any change in address or contact details

• Aum Piano Studio is not liable for certificate delivery failures caused by outdated information.

b) Practice Expectations

• Recommended Daily Practice Time (Practical + Theory):

  • Beginners: 15-20mins/day | 5 days a week

  • Pre-grades - Grade 2: 30 - 45mins/day | 5 days a week

  • Grades 3 -  5: 45 - 60mins/day | 5 days a week

  • Grades 6 - 8: 1 - 1.5hrs/day | 6 days a week

  • Diploma: 2-3hrs/day | 6 days a week

• Consistent practice is essential for progress.

• Practice should include all teacher-assigned work.

• Parents are encouraged to create a routine and ask the teacher for guidance when needed.

c) Unprepared Attendance

If a student attends a lesson without having practiced:

• The teacher may choose to introduce new material as a fresh learning opportunity, or

• Use the session for guided in-lesson practice to reinforce previous assignments.

6. Parental Involvement

Successful musical progress is built on a positive partnership between the teacher, the student, and, where applicable, the student's family.

• Parents are encouraged to support their child's learning while allowing the teacher to lead the lesson.

• Questions and concerns are welcome before or after lessons.

• Curriculum, lesson planning, teaching methods, pacing, repertoire, and lesson structure are the professional responsibility of the teacher. Students and families are expected to respect these professional boundaries.

• To support a healthy work-life balance for our teachers, parents and students are requested not to contact them during their weekly day-off, notified holidays, or studio closures. Non-urgent questions or concerns may be directed via email to aumpianostudio@gmail.com or via WhatsApp at (+91) 87545 35730 and will be addressed during the studio's working hours.

If significant differences in educational expectations or professional boundaries cannot be resolved through open communication, the studio reserves the right to discontinue enrolment.

7. Discontinuation & Refunds

a) Automatic Withdrawal

• Students with 8 or more uninformed absences in a year (consecutive or scattered) may be automatically withdrawn, as this impacts teacher scheduling.

• In such cases, any refund will be issued only after deducting the fees for the missed sessions.

b) Voluntary Withdrawal

• Students wishing to discontinue for personal reasons must fill out a withdrawal form.

• Any unused lesson fees will be refunded within 7-10 working days.

c) Certificate Policy

Aum Piano Studio is not responsible for reissuing or retrieving any lost or damaged music examination or competition certificates (local or international) once they have been issued to the student.

8. Media Release

At Aum Piano Studio, we love celebrating our students’ musical journeys. By enrolling in our online classes, recitals, or events, you grant permission for materials you share with us - such as videos, recordings, photos, or reviews - as well as occasional photos, videos, or recordings captured by the studio during recitals, or events, to be used exclusively for Aum Piano Studio’s website, social media, promotional materials, and educational resources. These materials will never be sold or used outside of these purposes.

If you would prefer that you or your child not be included, simply let us know in writing at aumpianostudio@gmail.com at the time of enrolment, and we’ll honour your request with care and respect.

9. Modifications To Policies

At Aum Piano Studio, we update and adjust our policies from time to time to better reflect the needs of our teachers, students, and families. While some updates may happen without prior notice, every change we make is always guided by what’s best for our learning community. We encourage parents and students to review our policies periodically so they stay familiar with the most current version.

By continuing with our classes and services after a policy update, you are automatically consenting to the revised policies. If you ever have questions about a change, we warmly encourage you to reach out - we’re always happy to clarify and support you.

5. Lesson Environment & Etiquette

a) Technical Setup

Ensure the following for smooth lessons:

• A quiet, distraction-free space

• Stable power (with backup batteries if power cuts are common)

• Reliable internet (with mobile data or a dongle as backup if needed)

• A working device (phone, tablet, or computer)

b) Lesson Environment & In-Class Conduct

• Students are expected to attend lessons fully prepared and free from avoidable distractions.

  • Lessons should be free from distractions such as television, gaming devices, lesson-unrelated use of mobile phones or tablets, visitors, conversations, household activities, social gatherings, and other interruptions.

  • No food or beverages (except water) during lessons.

  • Students and family members are expected to communicate respectfully and courteously.

• Repeated distractions that interfere with meaningful participation may result in enrolment being discontinued.